BORI Barber Academy prohibits retaliation against any student who files a grievance in good faith. Students will not be subject to any adverse academic or administrative action as a result of filing a complaint under this policy.

Purpose: BORI Barber Academy is committed to providing a fair, respectful, and professional learning environment. This policy establishes the process by which students may file a grievance or complaint regarding any matter related to their enrollment, instruction, treatment, or student records, and ensures every complaint is reviewed and addressed in a timely manner.

Scope: This grievance procedure applies to all enrolled students of BORI Barber Academy, including students in the Barbering Program, the Cosmetology to Barber Crossover Program, and the Barber Instructor Program. Complaints may concern other students, instructors, administrative staff, school policies, or the contents of a student’s academic record.

General Statement: Students are expected to first address any disagreement, conflict, or concern regarding their student records directly with the individual involved in person, accompanied by a written document outlining the complaint and the communication. If the matter is not resolved at that stage, the student may set an appointment to meet with the School Director. All communications regarding the complaint must be submitted in writing, and all meetings and communications related to the grievance will be documented and placed in the student’s file.

Grievance Procedure

1.  Timeframe for Filing. Complaints regarding students or BORI Barber Academy staff must be

made within one (1) week of the issue or incident giving rise to the complaint.

2. Informal Resolution. The student should first attempt to resolve the complaint informally by

speaking directly with the individual involved.

 3. Formal Written Complaint. If the complaint cannot be resolved informally (verbally), the

student shall write up the details of the complaint and submit them in writing to the School

Director within thirty (30) days of the incident. The School Director will research the issue and

respond with a resolution.

 4. Director’s Response. The School Director will respond to written complaints in writing within

ten (10) business days of receipt.

 5. Documentation. All grievance communications, meetings, and resolutions will be documented in the student’s file and retained in accordance with the Academy’s record retention policy.

External Escalation

If the School Director’s response to a written grievance is unsatisfactory, the student may contact the Arizona State Board of Barbering and Cosmetology:

Arizona State Board of Barbering and Cosmetology

1740 W. Adams Street

Phoenix, Arizona 85007

Phone: (602) 542-4498

Non-Retaliation

BORI Barber Academy prohibits retaliation against any student who files a grievance in good faith. Students will not be subject to any adverse academic or administrative action as a result of filing a complaint under this policy 

Purpose

This policy establishes the procedures by which BORI Barber Academy will issue refunds to students whose enrollment is terminated, withdrawn, or canceled. It applies to all enrolled students of the Academy and is provided to every student at the time of enrollment as part of the Enrollment Agreement and Academy Catalog.

General Refund Statement: Should a student’s enrollment be terminated, withdrawn, or canceled for any reason, all refunds will be made according to the refund procedures and schedule set forth below.

Refund Procedures

1. Method of Cancellation: Cancellation may be made in person, by electronic mail, by Certified Mail, or by termination.

2. Full Refund: All monies will be refunded if the school does not accept the applicant, or if the student cancels within three (3) business days after signing the enrollment agreement and making the initial payment.

3. Cancellation Before First Class: Cancellation after the third (3rd) business day, but before the first class, results in a refund of all monies paid except the non-refundable application fee of $150.00.

4. Cancellation After 50% Completion: Cancellation after completing more than 50% of the program will result in no refund.

5. Termination Date: In calculating the refund due to a student, the student’s last date of actual attendance is used unless an earlier written notice is received.

6.  Refund Timeline: Refunds will be made within fifteen (15) days of termination of the student’s enrollment or receipt of a Cancellation Notice from the student.

7. Non-Refundable Items: The cost of the barber kit, textbooks, and workbooks are non-refundable once received by the student.

8. Extenuating Circumstances: In the case of illness, disability, accident, death in the immediate family, or other circumstances beyond the student’s control, the school will attempt to make a reasonable settlement that is fair to both parties.

9. Cancellation Fee: A cancellation or withdrawal fee of $150.00 will be assessed for all withdrawals.

10. Refund Schedule: The percentage of total tuition owed to the school is calculated based on the percentage of the scheduled course time the student has completed at the time of withdrawal or termination:

Collection Policy

BORI Barber Academy’s collection procedures reflect ethical business practices. The name of its accreditor will not be used in any collection efforts. All correspondence regarding cancellation and settlement by or on behalf of the Academy will acknowledge the existence of this Refund Policy. If promissory notes or contracts are sold or discounted to a third party, that third party must comply with the Academy’s Refund Policy and Collection Policy.

Bori Barber Academy, located at 20 E White Mountain Blvd Ste B2, Pinetop-Lakeside, AZ 85929, respects your privacy and is committed to protecting your personal information. When you visit our website or submit your information through forms, including Meta (Facebook and Instagram) lead forms, we may collect personal details such as your name, email address, phone number, and any other information you voluntarily provide. This information is used to contact you regarding our programs, enrollment, scheduling, and related services, as well as to improve our marketing and website performance. By submitting your information, you expressly consent to be contacted by Bori Barber Academy via phone calls, text messages (SMS/MMS), and email, including automated communications. Message and data rates may apply and message frequency may vary. You can opt out at any time by replying STOP to text messages or contacting us at 928-258-5880 or contact@boribarberacademy.com. Your consent to receive communications is not a condition of purchase. We do not sell, rent, or share your personal information with third parties, except as necessary with trusted service providers to operate our business. We may use cookies and tracking technologies, including the Meta Pixel, to analyze website activity and improve advertising performance. We take reasonable steps to protect your information, and you may request access, correction, or deletion of your data at any time by contacting us. By using our website or submitting your information, you agree to this Privacy Policy.